Terms and Conditions

Dispatch & Delivery

Order Processing: All orders will be processed within 2 working days, however we aim to send all orders same day if the order is place prior to 2pm.

Shipping Estimates: Free shipping delivery estimates are set at 3-5 working days. For Express delivery, we aim to deliver next business day. 

Recipient Age Requirement: The signatory for delivered items must be 18 years of age or older.

Parcel Forwarding: Caleta IT Solutions Limited assumes no responsibility for orders or items reported missing or damaged if reasonably believed to have been delivered to a parcel forwarding company.

Goods Inspection: Buyers are responsible for checking the received goods for satisfactory condition upon delivery.

Faulty Items

Exchange or Refund: Damaged or faulty items upon delivery will be exchanged at our expense if stock is available. Otherwise, a full refund will be issued.

Reporting Damages: Damages must be reported within 48 hours of delivery. Claims for courier-related damage cannot be processed beyond this timeframe.

Documentation Requirements: Digital pictures of contents and packaging may be required for processing claims.

Return Conditions: Faulty goods must be returned in their original condition. Customers may be held liable for return transit damages.

Parts Replacement: While we generally do not supply parts, we may request the return of a faulty part for exchange.

Return Policy

Return Period: Items may be returned within 30 days of receipt at the buyer's expense.

Condition for Returns: Returned goods must be new, unused, and complete with all accessories, instructions, and original packaging. Original postage and packaging fees are non-refundable.

Return Authorisation: Prior authorisation is required for all returns.

Exclusions of Liability

Force Majeure: Caleta IT Solutions Limited will not be liable for losses arising from events beyond our reasonable control.

Business Losses: Caleta IT Solutions Limited is not liable for business losses, including but not limited to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities, or goodwill.